Tulley Automotive Customer Reviews

feel at home

2010-08-25T12:53:00.000-04:00

Just keep doing what you are doing. I feel at home at Tulley when I go there. Congratulations for having such a team of wonderful people!

D. Mcewen

Highly recommend

2010-08-02T12:45:00.002-04:00

Overall, my dealings with the service department have been top notch. Jen Craft, Jay, and the rest of the staff are always quite helpful, give a quick explanation, address the problem, provide loaner transportation, and keep me advised as they progress through the issue (if any deviation occurs). Highly recommend, very happy.

Michael L.

won my business

2010-08-02T12:44:00.002-04:00

Just wanted to say that I appreciate the help from the advisors that day. I was a walk in and they took me right on the spot. Also they provided me with complimentary amenities and I loved that my car was washed and vacuumed.

They have won my business and I will continue to refer friends and family.

Thank you

Mija

Job well done

2010-08-02T10:07:00.000-04:00

Job well done to all, thank you very much.

Judy G.

above and beyond

2010-07-28T08:59:00.000-04:00

The service manager who assisted me was Bret and he went above and beyond and had the best attitude I have ever had the pleasure to deal with!

Carrie B.

great work

2010-07-26T08:47:00.000-04:00

Keep up the Greeeeat work !

Andrew C.

professional and courteous

2010-07-19T09:59:00.000-04:00

Brett, my service advisor was very professional and courteous.

Anne B.

friendly and helpful

2010-07-07T16:57:00.003-04:00

I dropped the car off and it was looked at the next day. I was told the fuel pump needed to be replaced. It was done quickly and the SES light is off, so all in all, I'm happy with the service experiance.

In addition, the people I spoke with on the phone regarding the issue were very friendly and helpful. I would go to Tulley for future purchases / services.

John G.

gold star

2010-07-07T16:57:00.000-04:00

I thought as I left the dealership that day, that Tulley BMW was truly a "class act". Every associate came out to let you know what was happening, other people that were waiting had associates coming to talk to them about their vehicles; each person's needs were being addressed. In this service-to-everyone world where people expect so much attention and care, Tulley gets a gold star! Thank you for being a classy operation. I really appreciated everyone's attention to detail.

Charlotte C.

great job

2010-06-24T17:26:00.001-04:00

Could not be any more happier with service. Great job to all of you !!!!

Terrence M.

helpful, upbeat, responsive

2010-06-24T17:25:00.002-04:00

Kevin McLaughlin is always helpful, upbeat, responsive and a true partner in the care of my BMW. He has been my service consultant for 3 BMWs over 10 years and is one of the main reasons that I own a BMW. I just wanted to thank you for have quality people on your team like Kevin and look forward with working with Kevin for years to come.

Jim T.

well done

2010-06-24T17:24:00.002-04:00

Top level experience this time, well done!

Robert E.

helpful, courteous, and a friendly salesperson

2010-06-21T10:11:00.004-04:00

Jamie Chisolm was helpful, courteous, and a friendly salesperson who was easy to deal with.

Louis D.

great experience

2010-06-21T10:11:00.001-04:00

This has been a great experience--I really love the car!

Raymond D.

great experience

2010-06-21T10:10:00.000-04:00

Overall it was a great experience. I definitely need to set up some time to learn the features of the car and to try to get my garage door to open using the remote.

Lori L.

always recommend Tulley BMW

2010-06-21T10:08:00.000-04:00

I always recommend Tulley BMW - the gentleman I work with is thinking about buying a Certified pre owned BMW - I always tell people "what's the difference in buying a new card today with a 30,000 mile warrenty when you could get front to back warrenty 100,000 at Tulley BMW on Certified Pre Owned and and extended (cost) warrenty. - the gentleman I work with is thinking about buying a Certified pre owned BMW - I always tell people "what's the difference in buying a new car today with a 30,000 mile warrenty when you could get front to back warrenty 100,000 at Tulley BMW on Certified Pre Owned and and extended (cost) warrenty.

Rock F.

more than satisfied

2010-06-21T10:07:00.000-04:00

I have been more than satisfied with the service at Tulley's. This is the 5th vehicles purchased there 4 BMS'w and a Miata.

Barbara H.

truly enjoyed my experience

2010-06-21T10:05:00.002-04:00

Jim Beal is a great asset to the Tulley BMW family. I also enjoyed working again with Derrick (assisted me with my first BMW).

I truly enjoyed my experience with the team at Tulley. I look forward to continuing to work with Jim in the future.

Heidi C.

extremely helpful

2010-06-02T08:43:00.002-04:00

Kevin McLoughlin was extremely helpful in recognizing my tire problem and solving it for me.

Scott R.

cost is unreasonable

2010-05-25T17:05:00.003-04:00

The 2010 328 was brought in for an oil change and 6,000 miles - my choice. I was advised by everyone I dealt with that it would not be covered by BMW, which I understood. In addition to a $125 oil change, I was charged $9.80 for windshield washer antifreeze.

I cannot image that the reservoir could have held any more solution (since I filled it the day prior myself), the cost is unreasonable, and why would this not have been covered by the 4-year free maintenance, in any case? All I requested was an oil change. It is not the dollar amount, but the principle here.

Richard G.

all outstanding

2010-05-25T17:03:00.002-04:00

Don't change one staff member at BMW Tulley, if only to promote them. They are all outstanding, from the em I received to book my car, follow up emails by Jennifer, check in and handling by Kevin (who remembered me from my last visit - exceptional member of staff), to Rob from service who helped me out with a nagging issue on the car which is intermittent at best....all very professional, courteous, friendly and fantastic at their jobs

Jo N.

best client advisor

2010-05-25T17:02:00.002-04:00

Nick Plasteras the best client advisor I'm ever experience in my life.

Svetlana N.

glad I went back

2010-05-25T17:01:00.002-04:00

I had a bad experience back about 10 years ago but decided to try again and glad I went back to you. It was an off thing that was never resolved and I know it was a minor thing. But its gone now as you're current staff has made a tremendous impression on me. Enough to warrant me passing along your name (and recommending you) to anyone that askes me about my car.

had many problems

2010-05-25T17:00:00.002-04:00

i love the car, but have had many problems from the purchase date, everytime the car goes in for a service, it has to go back the next day again because the problem is not fixed.

Corey T.

great experience

2010-05-25T16:59:00.002-04:00

A great experience. I am moving from PA and have registered with you as the home service facility.

Hugh D.

out of character

2010-05-25T16:58:00.002-04:00

When I picked up my car it was not only unwashed but there were hand prints and foot prints all over the driver's side....out of character for Tulley!

Armand F.

very pleased

2010-05-18T13:21:00.001-04:00

My right daytime running light went out and needed to be replaced, I was very pleased that Tulley replaced both the left and right light without even asking. This will save me a great amount of time since it is a 45 minute drive for me to the dealership.

Anne M.

first class

2010-05-11T13:05:00.000-04:00

Always first class. Other dealerships should learn from Tulley's.

Thank you for excellent service!

Dean H.

exceptional job

2010-05-11T11:11:00.000-04:00

Jenn Craft does an exceptional job!

Michael L.

personal touches

2010-05-05T18:12:00.001-04:00

Continue to provide your customers the outstanding service, and the personal touches, and they will never leave. You were awesome!! (I am a former Toyota owner).

Lori S.

excellent service

2010-05-05T12:13:00.001-04:00

It would be difficult to improve on the excellent service we received from the Tulley staff. We were impressed and pleased by everything.

Fred S.

excellent job

2010-04-28T09:13:00.000-04:00

service person was nice and kind, the service was finished quickly, I got car washed including floor mats - excellent job!!

Hitoshi

outstanding job

2010-04-27T09:32:00.001-04:00

Brett Robinson is my service rep and does an outstanding job.

Michael C.

Great job

2010-04-27T09:31:00.001-04:00

Great job by the service team (special thanks to Jay VanSciver and Brian (the technician).

Laura P.

the service is great

2010-04-26T10:48:00.000-04:00

I did not do my first service at Tulley, but did my following service with them. The quality of service was huge (ie, I will always go to Tulley for anything I need). The people are great, the service is great, the team is highly efficient and everything that is promised is done. Every time I visit Tulley I am even more impressed.

Ashleigh S.

best experience/best dealership

2010-04-21T11:22:00.001-04:00

The absolute best experience/best dealership to do business with. I could ask for nothing more and I am very critical/hard to please yet they manage to always exceed my expectations.

Jean C.

your customer service is outstanding

2010-04-21T11:19:00.000-04:00

Tully is the reason that my family owns 2 BMWs...and hopefully a third one if better options will be available on the 3 series!

Thanks for all you do -- your customer service is outstanding!

Marshal W.

positive experience

2010-04-19T16:40:00.000-04:00

It's always a positive experience when visiting Tulley BMW. This is my 2nd BMW from Tulley and I intend to return when this lease expires.

Vincent P.

Great overall experience

2010-04-19T16:37:00.001-04:00

Great overall experience

Galen S.

Tully BMW people are awesome

2010-04-19T16:36:00.001-04:00

Love my BMW - Tully BMW people are awesome - my X3 is best car I have ever had and service is best ever

John W.

PLEASURE DOING BUSINESS

2010-04-19T16:35:00.000-04:00

ALWAYS A PLEASURE DOING BUSINESS WITH THE TULLEY FAMILY ! WE FEEL LIKE FAMILY WHEN WE VISIT TULLEY BMW.
Casper L.

the sales manager that walked me through to the service department

2010-04-19T16:32:00.000-04:00

I just wanted to state how pleased I am with Tulley. I drove from Salem, Mass to buy my second car from Tulley. I was treated unfairly at another BMW dealership close to my home and remembered how well I was treated in the past from Keith Cox at Tulley. During this recent purchase I met Nick Porriello and he was exceptional. I also met with Emily (I believe) in finance and had a wonderful conversation with her and bought a tire warranty that will afford me peace of mind. Although my new car had to be serviced the following day for a minor problem, the sales manager that walked me through to the service department and Dave Poriello were so hands on and professional that the inconvenience of having to return to NH from MA for the third day in a row was quelled by the wonderful treatment of the sales team. Thanks Tulley, I am a committed customer.

Suzanne M.

taking care of me for years

2010-03-25T13:00:00.001-04:00

Kevin Mclaughlin is really great. he's been taking care of me for years and i think he's fantastic.

Eric S.

I had a quick, smooth & pleasant experience.

2010-03-25T11:15:00.001-04:00

Great staff. From Laura, to Brett, Dennis & the cashier, all insured I had a quick, smooth & pleasant experience.

Thomas S.

The service at Tulley is ten times better.

2010-03-25T11:02:00.000-04:00

I recently moved to NH from MA. I used to go to BMW of Peabody. The service at Tulley is ten times better. Thanks!

Jennifer P.

your employees they make the difference

2010-03-25T10:26:00.001-04:00

keep everybody as happy as they are right now! keep your employees they make the difference, even within your overall company

G. Beaufays

I would highly recommend

2010-03-25T10:18:00.000-04:00

Nick, the sales representative, was outstanding and I would highly recommend him to anyone dealing with BMW.

C Marcotte

A pleasure to work with.

2010-03-25T10:12:00.001-04:00

Nick Plasteras has been extremely patient, gracious and helpful in answering any questions I've had with the car. He has been a pleasure to work with.

F. Weinmann

thanks guys!

2010-03-21T20:51:00.001-04:00

"Chris as well as the finiancial manager were great to work with and did all they could to make sure I was happy as well as stayed in close contact on getting everything done and making sure the car was ready thanks guys!" -- L.A., Nashua, NH

Nice Job!

2010-03-21T11:58:00.001-04:00

"Vehicle went in for an alignment and they checked the codes and found out I had tail lights out and made those repairs which were still under warranty. Nice job!"

-- S.O., Tyngsboro, MA

they make me feel like I bought a brand new vehicle not a CPO

2010-03-14T19:56:00.000-04:00

Every time I visit Tulley they make me feel like I bought a brand new vehicle not a CPO used vehicle. They have a exceptional service department that will spend the time to explain all repairs to you and put you at ease,,,A+ all around

Daniel S.

Overall, I am extremely happy with Tully

2010-03-11T20:00:00.000-05:00

Overall, I am extremely happy with Tully and the staff, especially Steve Hammond and Emily. I love the car.

Indya S.

I am very pleased to have purchased my vehicle from Tulley BMW

2010-02-27T10:39:00.000-05:00

"I am very pleased to have purchased my vehicle from Tulley BMW and I am looking forward to experiencing your Service Dept." --

G.P., Wolfeboro, NH

I have been a Tulley customer for six years, and have always been happy

2010-02-25T11:29:00.000-05:00

"Much of this transaction occurred via internet and phone. I found Joe McDonough to be very effective, and attentive to details and my needs as the consumer. In 2004 my partner and I leased two 325's, and eventually purchased them as well. Both Joe McDonough and Dave Gott were aware of this without discussion- they respected me as a repeat and consistent customer of Tulley BMW. While we did inspect the vehicle, there was a small amount of damage that was not noticed at that time. I brought that to the attention of Joe McDonough, and very quickly the issue was settled, and Tulley BMW will be repairing this at no charge. I am very happy with the transaction and the car. Details such as damage on a pre-owned vehicle should be covered more closely so the buyer will not be surprised later. Tulley BMW is taking care of the issue so I am more than satisfied with that piece of things. I have been a Tulley customer for six years, and have always been happy with the level of service and quality of work. While I saw many pre-owned BMW vehicles on line, I would never have purchased a pre-owned vehicle from anyone but Tulley. I anticipate that they will be "my dealer" for all future purchases." -- C.E.S., Methuen, MA

Honesty and Professionalism

2010-02-21T19:26:00.000-05:00

"Just yesterday I purchased a Mazda6 which I love. The real reason for this email was to let you know that I had the very best experience with John Peavey, Service Dept. and John K, Sales, and Derek, Finance. My car was in for service and I had thought about trading it in and John P, sent me with a rental and told me to think about it, so I did. In the mean time he had John K call me and we went over some figures, John also told me that they were doing a promotion of 0% for 5 years on the Mazda 6’s. John and I drove 3 cars and figured that the 6 was the one I wanted. I also qualified for 0% for 5 years. This all took place in 24 hours the easiest purchase I ever made. I will continue my business with these folks due to their honesty and professionalism." -- J.W., Billerica, MA

Not Your Typical Dealership

2010-02-18T18:36:00.000-05:00

“Johnny K, was great to deal with. I did not want to be looking for a new car, however an 18 wheeler forced me to. I can’t tell you how many dealerships I just got up and walked out of. Johnny managed to not piss me off or make me feel like he was just being a stereotypical car salesman. This is apparently very difficult for car dealers to do. He took his time, and answered my questions. On items he could not answer (I ask a lot of questions) he told me he would ask service and find out. I did not feel pressured. This is a big deal for me. As soon as I feel pressured I get up and leave. I won’t buy anything under the gun. As if one has to be pressured it is likely not a good idea to buy it.” -- T.J., Dracut, MA

I honestly appreciate your assistance and

2010-02-15T14:28:00.000-05:00

"I just wanted to thank you personally for taking care of my situation with my Protégé and the computer module unit. I honestly appreciate your assistance and from here on in I’ll be brining my vehicle to Tulley for service." -- A.D., Nashua, NH

We are loyal Mazda customers and now loyal Tulley customers

2010-02-13T12:23:00.000-05:00

"John, I want to than you personally for the fantastic support and hard work you and your team put in to fix my family’s MPV. You went above and beyond to make sure our exteneded warranty was (finally) processed and honored, even thouth Tulley was not the orginal dealer. We are loyal Mazda customers and now loyal Tulley customers too!" -- K.C., Nashua, NH

VW Loyalty at Tulley

2010-02-07T14:20:00.000-05:00

“I’ve owned many VW’s. Just like me, my son’s first new car was a VW. It’s a fun car. It really is! If my son, Jesse, could get out from under his auto loan (Saab) he’d gladly buy another VW and (just like his Dad (whom he loves)), in his own words, “Go back to his VW roots.” He regrets trading his 2004 Jetta GLI for a Saab Aero. If he could get out of his loan he’d be driving a VW Street Edition Jetta. My first car was a VW ’69.”
-- J.T., Derry, NH

Service Department personnel and find they are courteous, friendly and knowledgeable

2010-02-03T10:16:00.000-05:00

“Both Johnny K. and Bill (the sales manager) went out of their way to help me get the car that met all my requirements at a fair price. It was also nice to be introduced to the Service Department personnel and find they are courteous, friendly and knowledgeable.”

-- J.A.S, Hollis, NH

upbeat and a great asset to the service department

2010-02-01T15:44:00.000-05:00

"Kevin McLaughlin always helpful, upbeat and a great asset to the service department at BMW Nashua."
-- D.R., Nashua, NH

Tulley BMW Service Review

2010-01-27T09:44:00.000-05:00

"I have had service done with Tulley before and was not happy. What should have been less than a one hour wait turned into a more than four hour wait, and I wasn't told why. I started going to Stratham BMW for my most recent service visits. I thought it was likely I would need a loaner, so I returned to Tulley for this visit. I was very happy with this service visit. Brett Robinson was very helpful during my initial diagnostic visit. The gentleman who helped me for my service call was also professional and very helpful (I apologize to him as I forgot to ask for his card to mention him by name). I think the program of having a BMW loaner is some of the best marketing you can do. I lease an X3 and like it a great deal, I loved driving the X5."

-- C.B., Bedford, NH.

Tulley BMW

2010-01-13T14:03:00.000-05:00

"I came into the showroom with my husband (who had just had shoulder surgery) and two year old daughter with me. David Burton, our salesman, offered for us to put my daughter's car seat in the new car too so her and my husband could go for the test drive too. This showed me that Dave valued my husband's opinion too and wanted us to be able to share in the experience together. Just Dave and I ended up doing the test drive, but we really appreciated the offer.

David walked me through every gadget and button in the car. He was delivering another car that day too, but he spent all the time we needed with us. I'm sure he could have used that time to get ready for the next people, but he made us feel like his only customers. Also, since my husband couldn't drive, David offered to see if there was any way the car could be delivered to us. It was the thought that counted. It didn't work out that there was anyone available to deliver it, but it was the fact that he inquired that was so impressive.

This experience was totally different than any I've had purchasing a new car. There was no haggling, no uncomfortable or awkward moments where I felt pressured to "sign on the dotted line." David Burton truly had my best interest in mind. He asked a lot of questions about what we were looking for in a vehicle and he wanted to put us in the one that was the best fit for us. It really was the sales experience--not the car--that made the difference."

-- K. F., Hillsborough, NH

Tulley BMW

2009-12-29T10:43:00.000-05:00

"Salesperson Mark Thornhill was outstanding and Tulley BMW is the best BMW dealership in New England. My wife and I have purchased a number of BMWs in the past from various dealerships. Tulley outshines them all by a long shot. We have recommended that dealership to many of our friends."

-- A.T., North Andover, MA