"I have had service done with Tulley before and was not happy. What should have been less than a one hour wait turned into a more than four hour wait, and I wasn't told why. I started going to Stratham BMW for my most recent service visits. I thought it was likely I would need a loaner, so I returned to Tulley for this visit. I was very happy with this service visit. Brett Robinson was very helpful during my initial diagnostic visit. The gentleman who helped me for my service call was also professional and very helpful (I apologize to him as I forgot to ask for his card to mention him by name). I think the program of having a BMW loaner is some of the best marketing you can do. I lease an X3 and like it a great deal, I loved driving the X5."
-- C.B., Bedford, NH.
Wednesday, January 27, 2010
Wednesday, January 13, 2010
Tulley BMW
"I came into the showroom with my husband (who had just had shoulder surgery) and two year old daughter with me. David Burton, our salesman, offered for us to put my daughter's car seat in the new car too so her and my husband could go for the test drive too. This showed me that Dave valued my husband's opinion too and wanted us to be able to share in the experience together. Just Dave and I ended up doing the test drive, but we really appreciated the offer.
David walked me through every gadget and button in the car. He was delivering another car that day too, but he spent all the time we needed with us. I'm sure he could have used that time to get ready for the next people, but he made us feel like his only customers. Also, since my husband couldn't drive, David offered to see if there was any way the car could be delivered to us. It was the thought that counted. It didn't work out that there was anyone available to deliver it, but it was the fact that he inquired that was so impressive.
This experience was totally different than any I've had purchasing a new car. There was no haggling, no uncomfortable or awkward moments where I felt pressured to "sign on the dotted line." David Burton truly had my best interest in mind. He asked a lot of questions about what we were looking for in a vehicle and he wanted to put us in the one that was the best fit for us. It really was the sales experience--not the car--that made the difference."
-- K. F., Hillsborough, NH
David walked me through every gadget and button in the car. He was delivering another car that day too, but he spent all the time we needed with us. I'm sure he could have used that time to get ready for the next people, but he made us feel like his only customers. Also, since my husband couldn't drive, David offered to see if there was any way the car could be delivered to us. It was the thought that counted. It didn't work out that there was anyone available to deliver it, but it was the fact that he inquired that was so impressive.
This experience was totally different than any I've had purchasing a new car. There was no haggling, no uncomfortable or awkward moments where I felt pressured to "sign on the dotted line." David Burton truly had my best interest in mind. He asked a lot of questions about what we were looking for in a vehicle and he wanted to put us in the one that was the best fit for us. It really was the sales experience--not the car--that made the difference."
-- K. F., Hillsborough, NH
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