Saturday, February 27, 2010

I am very pleased to have purchased my vehicle from Tulley BMW

"I am very pleased to have purchased my vehicle from Tulley BMW and I am looking forward to experiencing your Service Dept." --

G.P., Wolfeboro, NH

Thursday, February 25, 2010

I have been a Tulley customer for six years, and have always been happy

"Much of this transaction occurred via internet and phone. I found Joe McDonough to be very effective, and attentive to details and my needs as the consumer. In 2004 my partner and I leased two 325's, and eventually purchased them as well. Both Joe McDonough and Dave Gott were aware of this without discussion- they respected me as a repeat and consistent customer of Tulley BMW. While we did inspect the vehicle, there was a small amount of damage that was not noticed at that time. I brought that to the attention of Joe McDonough, and very quickly the issue was settled, and Tulley BMW will be repairing this at no charge. I am very happy with the transaction and the car. Details such as damage on a pre-owned vehicle should be covered more closely so the buyer will not be surprised later. Tulley BMW is taking care of the issue so I am more than satisfied with that piece of things. I have been a Tulley customer for six years, and have always been happy with the level of service and quality of work. While I saw many pre-owned BMW vehicles on line, I would never have purchased a pre-owned vehicle from anyone but Tulley. I anticipate that they will be "my dealer" for all future purchases." -- C.E.S., Methuen, MA

Sunday, February 21, 2010

Honesty and Professionalism

"Just yesterday I purchased a Mazda6 which I love. The real reason for this email was to let you know that I had the very best experience with John Peavey, Service Dept. and John K, Sales, and Derek, Finance. My car was in for service and I had thought about trading it in and John P, sent me with a rental and told me to think about it, so I did. In the mean time he had John K call me and we went over some figures, John also told me that they were doing a promotion of 0% for 5 years on the Mazda 6’s. John and I drove 3 cars and figured that the 6 was the one I wanted. I also qualified for 0% for 5 years. This all took place in 24 hours the easiest purchase I ever made. I will continue my business with these folks due to their honesty and professionalism." -- J.W., Billerica, MA

Thursday, February 18, 2010

Not Your Typical Dealership

“Johnny K, was great to deal with. I did not want to be looking for a new car, however an 18 wheeler forced me to. I can’t tell you how many dealerships I just got up and walked out of. Johnny managed to not piss me off or make me feel like he was just being a stereotypical car salesman. This is apparently very difficult for car dealers to do. He took his time, and answered my questions. On items he could not answer (I ask a lot of questions) he told me he would ask service and find out. I did not feel pressured. This is a big deal for me. As soon as I feel pressured I get up and leave. I won’t buy anything under the gun. As if one has to be pressured it is likely not a good idea to buy it.” -- T.J., Dracut, MA

Monday, February 15, 2010

I honestly appreciate your assistance and

"I just wanted to thank you personally for taking care of my situation with my Protégé and the computer module unit. I honestly appreciate your assistance and from here on in I’ll be brining my vehicle to Tulley for service." -- A.D., Nashua, NH

Saturday, February 13, 2010

We are loyal Mazda customers and now loyal Tulley customers

"John, I want to than you personally for the fantastic support and hard work you and your team put in to fix my family’s MPV. You went above and beyond to make sure our exteneded warranty was (finally) processed and honored, even thouth Tulley was not the orginal dealer. We are loyal Mazda customers and now loyal Tulley customers too!" -- K.C., Nashua, NH

Sunday, February 7, 2010

VW Loyalty at Tulley

“I’ve owned many VW’s. Just like me, my son’s first new car was a VW. It’s a fun car. It really is! If my son, Jesse, could get out from under his auto loan (Saab) he’d gladly buy another VW and (just like his Dad (whom he loves)), in his own words, “Go back to his VW roots.” He regrets trading his 2004 Jetta GLI for a Saab Aero. If he could get out of his loan he’d be driving a VW Street Edition Jetta. My first car was a VW ’69.”
-- J.T., Derry, NH

Wednesday, February 3, 2010

Service Department personnel and find they are courteous, friendly and knowledgeable

“Both Johnny K. and Bill (the sales manager) went out of their way to help me get the car that met all my requirements at a fair price. It was also nice to be introduced to the Service Department personnel and find they are courteous, friendly and knowledgeable.”

-- J.A.S, Hollis, NH

Monday, February 1, 2010

upbeat and a great asset to the service department

"Kevin McLaughlin always helpful, upbeat and a great asset to the service department at BMW Nashua."
-- D.R., Nashua, NH