cost is unreasonable

The 2010 328 was brought in for an oil change and 6,000 miles - my choice. I was advised by everyone I dealt with that it would not be covered by BMW, which I understood. In addition to a $125 oil change, I was charged $9.80 for windshield washer antifreeze.

I cannot image that the reservoir could have held any more solution (since I filled it the day prior myself), the cost is unreasonable, and why would this not have been covered by the 4-year free maintenance, in any case? All I requested was an oil change. It is not the dollar amount, but the principle here.

Richard G.

all outstanding

Don't change one staff member at BMW Tulley, if only to promote them. They are all outstanding, from the em I received to book my car, follow up emails by Jennifer, check in and handling by Kevin (who remembered me from my last visit - exceptional member of staff), to Rob from service who helped me out with a nagging issue on the car which is intermittent at best....all very professional, courteous, friendly and fantastic at their jobs

Jo N.

best client advisor

Nick Plasteras the best client advisor I'm ever experience in my life.

Svetlana N.

glad I went back

I had a bad experience back about 10 years ago but decided to try again and glad I went back to you. It was an off thing that was never resolved and I know it was a minor thing. But its gone now as you're current staff has made a tremendous impression on me. Enough to warrant me passing along your name (and recommending you) to anyone that askes me about my car.

had many problems

i love the car, but have had many problems from the purchase date, everytime the car goes in for a service, it has to go back the next day again because the problem is not fixed.

Corey T.

great experience

A great experience. I am moving from PA and have registered with you as the home service facility.

Hugh D.

out of character

When I picked up my car it was not only unwashed but there were hand prints and foot prints all over the driver's side....out of character for Tulley!

Armand F.