helpful, upbeat, responsive

Kevin McLaughlin is always helpful, upbeat, responsive and a true partner in the care of my BMW. He has been my service consultant for 3 BMWs over 10 years and is one of the main reasons that I own a BMW. I just wanted to thank you for have quality people on your team like Kevin and look forward with working with Kevin for years to come.

Jim T.

well done

Top level experience this time, well done!

Robert E.

helpful, courteous, and a friendly salesperson

Jamie Chisolm was helpful, courteous, and a friendly salesperson who was easy to deal with.

Louis D.

great experience

This has been a great experience--I really love the car!

Raymond D.

great experience

Overall it was a great experience. I definitely need to set up some time to learn the features of the car and to try to get my garage door to open using the remote.

Lori L.

always recommend Tulley BMW

I always recommend Tulley BMW - the gentleman I work with is thinking about buying a Certified pre owned BMW - I always tell people "what's the difference in buying a new card today with a 30,000 mile warrenty when you could get front to back warrenty 100,000 at Tulley BMW on Certified Pre Owned and and extended (cost) warrenty. - the gentleman I work with is thinking about buying a Certified pre owned BMW - I always tell people "what's the difference in buying a new car today with a 30,000 mile warrenty when you could get front to back warrenty 100,000 at Tulley BMW on Certified Pre Owned and and extended (cost) warrenty.

Rock F.

more than satisfied

I have been more than satisfied with the service at Tulley's. This is the 5th vehicles purchased there 4 BMS'w and a Miata.

Barbara H.

truly enjoyed my experience

Jim Beal is a great asset to the Tulley BMW family. I also enjoyed working again with Derrick (assisted me with my first BMW).



I truly enjoyed my experience with the team at Tulley. I look forward to continuing to work with Jim in the future.

Heidi C.

extremely helpful

Kevin McLoughlin was extremely helpful in recognizing my tire problem and solving it for me.

Scott R.

cost is unreasonable

The 2010 328 was brought in for an oil change and 6,000 miles - my choice. I was advised by everyone I dealt with that it would not be covered by BMW, which I understood. In addition to a $125 oil change, I was charged $9.80 for windshield washer antifreeze.

I cannot image that the reservoir could have held any more solution (since I filled it the day prior myself), the cost is unreasonable, and why would this not have been covered by the 4-year free maintenance, in any case? All I requested was an oil change. It is not the dollar amount, but the principle here.

Richard G.

all outstanding

Don't change one staff member at BMW Tulley, if only to promote them. They are all outstanding, from the em I received to book my car, follow up emails by Jennifer, check in and handling by Kevin (who remembered me from my last visit - exceptional member of staff), to Rob from service who helped me out with a nagging issue on the car which is intermittent at best....all very professional, courteous, friendly and fantastic at their jobs

Jo N.

best client advisor

Nick Plasteras the best client advisor I'm ever experience in my life.

Svetlana N.

glad I went back

I had a bad experience back about 10 years ago but decided to try again and glad I went back to you. It was an off thing that was never resolved and I know it was a minor thing. But its gone now as you're current staff has made a tremendous impression on me. Enough to warrant me passing along your name (and recommending you) to anyone that askes me about my car.

had many problems

i love the car, but have had many problems from the purchase date, everytime the car goes in for a service, it has to go back the next day again because the problem is not fixed.

Corey T.

great experience

A great experience. I am moving from PA and have registered with you as the home service facility.

Hugh D.

out of character

When I picked up my car it was not only unwashed but there were hand prints and foot prints all over the driver's side....out of character for Tulley!

Armand F.

very pleased

My right daytime running light went out and needed to be replaced, I was very pleased that Tulley replaced both the left and right light without even asking. This will save me a great amount of time since it is a 45 minute drive for me to the dealership.

Anne M.

first class

Always first class. Other dealerships should learn from Tulley's.

Thank you for excellent service!

Dean H.

exceptional job

Jenn Craft does an exceptional job!

Michael L.

personal touches

Continue to provide your customers the outstanding service, and the personal touches, and they will never leave. You were awesome!! (I am a former Toyota owner).

Lori S.

excellent service

It would be difficult to improve on the excellent service we received from the Tulley staff. We were impressed and pleased by everything.

Fred S.

excellent job

service person was nice and kind, the service was finished quickly, I got car washed including floor mats - excellent job!!

Hitoshi

outstanding job

Brett Robinson is my service rep and does an outstanding job.

Michael C.

Great job

Great job by the service team (special thanks to Jay VanSciver and Brian (the technician).

Laura P.

the service is great

I did not do my first service at Tulley, but did my following service with them. The quality of service was huge (ie, I will always go to Tulley for anything I need). The people are great, the service is great, the team is highly efficient and everything that is promised is done. Every time I visit Tulley I am even more impressed.

Ashleigh S.