cost is unreasonable

The 2010 328 was brought in for an oil change and 6,000 miles - my choice. I was advised by everyone I dealt with that it would not be covered by BMW, which I understood. In addition to a $125 oil change, I was charged $9.80 for windshield washer antifreeze.

I cannot image that the reservoir could have held any more solution (since I filled it the day prior myself), the cost is unreasonable, and why would this not have been covered by the 4-year free maintenance, in any case? All I requested was an oil change. It is not the dollar amount, but the principle here.

Richard G.

all outstanding

Don't change one staff member at BMW Tulley, if only to promote them. They are all outstanding, from the em I received to book my car, follow up emails by Jennifer, check in and handling by Kevin (who remembered me from my last visit - exceptional member of staff), to Rob from service who helped me out with a nagging issue on the car which is intermittent at best....all very professional, courteous, friendly and fantastic at their jobs

Jo N.

best client advisor

Nick Plasteras the best client advisor I'm ever experience in my life.

Svetlana N.

glad I went back

I had a bad experience back about 10 years ago but decided to try again and glad I went back to you. It was an off thing that was never resolved and I know it was a minor thing. But its gone now as you're current staff has made a tremendous impression on me. Enough to warrant me passing along your name (and recommending you) to anyone that askes me about my car.

had many problems

i love the car, but have had many problems from the purchase date, everytime the car goes in for a service, it has to go back the next day again because the problem is not fixed.

Corey T.

great experience

A great experience. I am moving from PA and have registered with you as the home service facility.

Hugh D.

out of character

When I picked up my car it was not only unwashed but there were hand prints and foot prints all over the driver's side....out of character for Tulley!

Armand F.

very pleased

My right daytime running light went out and needed to be replaced, I was very pleased that Tulley replaced both the left and right light without even asking. This will save me a great amount of time since it is a 45 minute drive for me to the dealership.

Anne M.

first class

Always first class. Other dealerships should learn from Tulley's.

Thank you for excellent service!

Dean H.

exceptional job

Jenn Craft does an exceptional job!

Michael L.

personal touches

Continue to provide your customers the outstanding service, and the personal touches, and they will never leave. You were awesome!! (I am a former Toyota owner).

Lori S.

excellent service

It would be difficult to improve on the excellent service we received from the Tulley staff. We were impressed and pleased by everything.

Fred S.

excellent job

service person was nice and kind, the service was finished quickly, I got car washed including floor mats - excellent job!!

Hitoshi

outstanding job

Brett Robinson is my service rep and does an outstanding job.

Michael C.

Great job

Great job by the service team (special thanks to Jay VanSciver and Brian (the technician).

Laura P.

the service is great

I did not do my first service at Tulley, but did my following service with them. The quality of service was huge (ie, I will always go to Tulley for anything I need). The people are great, the service is great, the team is highly efficient and everything that is promised is done. Every time I visit Tulley I am even more impressed.

Ashleigh S.

best experience/best dealership

The absolute best experience/best dealership to do business with. I could ask for nothing more and I am very critical/hard to please yet they manage to always exceed my expectations.

Jean C.

your customer service is outstanding

Tully is the reason that my family owns 2 BMWs...and hopefully a third one if better options will be available on the 3 series!

Thanks for all you do -- your customer service is outstanding!

Marshal W.

positive experience

It's always a positive experience when visiting Tulley BMW. This is my 2nd BMW from Tulley and I intend to return when this lease expires.

Vincent P.

Great overall experience

Great overall experience

Galen S.

Tully BMW people are awesome

Love my BMW - Tully BMW people are awesome - my X3 is best car I have ever had and service is best ever

John W.

PLEASURE DOING BUSINESS

ALWAYS A PLEASURE DOING BUSINESS WITH THE TULLEY FAMILY ! WE FEEL LIKE FAMILY WHEN WE VISIT TULLEY BMW.
 Casper L.

the sales manager that walked me through to the service department

I just wanted to state how pleased I am with Tulley. I drove from Salem, Mass to buy my second car from Tulley. I was treated unfairly at another BMW dealership close to my home and remembered how well I was treated in the past from Keith Cox at Tulley. During this recent purchase I met Nick Porriello and he was exceptional. I also met with Emily (I believe) in finance and had a wonderful conversation with her and bought a tire warranty that will afford me peace of mind. Although my new car had to be serviced the following day for a minor problem, the sales manager that walked me through to the service department and Dave Poriello were so hands on and professional that the inconvenience of having to return to NH from MA for the third day in a row was quelled by the wonderful treatment of the sales team. Thanks Tulley, I am a committed customer.

Suzanne M.

taking care of me for years

Kevin Mclaughlin is really great. he's been taking care of me for years and i think he's fantastic.

Eric S.

I had a quick, smooth & pleasant experience.

Great staff. From Laura, to Brett, Dennis & the cashier, all insured I had a quick, smooth & pleasant experience.

Thomas S.